products

Sales Force Automation & CRM
The product helps telecom operators automate sales processes in the B2B segment. SFA automatically tracks all stages of a sale, maintains contacts with customers, facilitates potential customer identification, relationship building and acquisition processes.

Sales automation involves technologies that, directly or indirectly, facilitate and improve the sales process. Indirectly – by improving sales team’s productivity; directly – by increasing team’s output in terms of sales.

Statistics show that no business can be successful without a well-thought-out and well-planned sales process. It is known that about 60% of companies which disappear during the first three years of their life fail because of a poorly managed sales process. Automation of the deal management process helps increase sales efficiency by making it easier to perform everyday tasks: no need to adhere to routine ways of working; faster exchange of data between departments; each employee involved in the process gets easy access to the information he or she may need; a shorter sales cycle as a result.

SFA supports sales and new customer acquisition processes, as well as maintains a database of potential customers, facilitating their conversion to customers. It allows corporate sales teams to shorten the sales cycle and automate most tasks.

Benefits

EFFECTIVE SALES

Improved corporate sales team’s performance through a shorter sales cycle and automation of most tasks

SCOPE

Support for distributed organizational structures and synchronization of data on potential and existing customers between branches

SINGLE POINT OF ENTRY

Full customer visibility; access to customers’ previous sales and inquiries

INTEGRATION

Integration with other systems, such as databases, product catalogs, billing systems, specialized market and business information systems, etc.

CONFIGURATION

Configurable routes; customizable business processes within the product

OPTIMIZATION

Access to complete and accurate information about customers and easy-to-use information management tools ensure less time to handle customer-related tasks

Features

  • Identification and management of potential customers; classification of customers by segments
  • Management of various types of customers: potential customers, current customers, former customers
  • Automation and support of sales in a distributed network of offices; business offer drafting tools
  • An investment project evaluation system implemented as a set of automated feasibility analysis tasks
  • A product and offer catalog
  • An event calendar with automatic notifications
  • Tools to help telesales teams call potential customers and determine if they have an interest in any of the telecom operator’s services
  • Sale location tracking: this feature can be useful for office and shopping centers
  • Direct and reverse synchronization of MS Exchange contacts, meetings and tasks
  • Integration of business processes for the B2B segment of the telecommunications market
  • Support for selling of fixed and mobile communications services
  • Inter-branch request handling routes; support for large-sized corporate customers working at the national level