products

Customer Notification Centre
The CNC product allows telecom operators to automate notification tasks.

The IT infrastructure of a telecom operator consists of a great number of various information systems. Many of those systems need notification mechanisms to let subscribers know about some events that occur in them. Implementing a separate notification mechanism in each system inevitably leads to additional development costs. Moreover, with multiple notification mechanisms, the operator might find it difficult to maintain a unified register of notification types, implement the same message processing logic across multiple systems or manage the huge amount of vastly diverse notification flows produced by multiple information systems in a concerted and centralized manner.

Created to help telecom operators meet the need in a notification process automation tool, CNC is an all-in-one customer and subscriber notification center that implements a unified approach towards the processing of every message generated by every system within the operator’s IT infrastructure.

Benefits

FLEXIBILITY

A single solution instance serving all branches or multiple instances at the level of individual branches

CENTRALIZATION AND PERFORMANCE

The solution helps centralize the subscriber notification process across a subscriber base of up to 100 million

REDUNDANCY

With redundancy applied to critical functional units, the solution continues running even if any of the units fails

COST OPTIMIZATION

Centralized notification management; no need to duplicate the same functionality in multiple information systems

INTEGRATION

Integration with external systems is provided via a versioned public API

INCREASED LOYALTY

Maintaining and increasing subscriber loyalty with customized notification messages and self-service notification management tools

Features

  • Provides every information system with a notification service and feedback collection tools
  • Unifies notification processing and delivery
  • A unified approach towards notification processing and storage
  • Access to every notification sent to a customer or subscriber
  • Allows for ordering notifications for information systems via a data bus
  • Automates every step of notification management flow management