The IT infrastructure of a telecom operator consists of a great number of various information systems. Many of those systems need notification mechanisms to let subscribers know about some events that occur in them. Implementing a separate notification mechanism in each system inevitably leads to additional development costs. Moreover, with multiple notification mechanisms, the operator might find it difficult to maintain a unified register of notification types, implement the same message processing logic across multiple systems or manage the huge amount of vastly diverse notification flows produced by multiple information systems in a concerted and centralized manner.
Created to help telecom operators meet the need in a notification process automation tool, CNC is an all-in-one customer and subscriber notification center that implements a unified approach towards the processing of every message generated by every system within the operator’s IT infrastructure.
A single solution instance serving all branches or multiple instances at the level of individual branches
The solution helps centralize the subscriber notification process across a subscriber base of up to 100 million
With redundancy applied to critical functional units, the solution continues running even if any of the units fails
Centralized notification management; no need to duplicate the same functionality in multiple information systems
Integration with external systems is provided via a versioned public API
Maintaining and increasing subscriber loyalty with customized notification messages and self-service notification management tools