services

IT Service Management
IT service management consulting goes hand-in-hand with other types of IT consulting.

Consulting projects in the area of IT service management aim to identify problems with the existing approach to information infrastructure management, analyze the available options and formulate recommendations on how to optimize and reengineer the activities of the IT departments that support the business processes in an organization. A typical project includes a comprehensive review of the business processes alongside the service processes.

Peter-Service’s in-depth experience in IT service management spans a variety of projects involving such activities as merging multiple branches into a single network, deploying software solutions at the national level, speeding up business processes through automation of procedures, eliminating information barriers, etc.

While working on a project, we:

  • Develop recommendations regarding the deployment of automated management systems and enterprise performance management systems
  • Create a coherent set of key performance indicators (KPIs)
  • Develop a procedure for collecting and analyzing IT service level data
  • Draw up SLAs and SLA implementation plans