services

Support & Maintenance
We offer 24/7 customer support to IT teams using our products and ensure that incidents are resolved quickly. We gather system performance data to predict trends, combat potential issues, and help our customers make informed decisions when planning the development and modernisation of their IT infrastructure.

We offer 24/7 customer support to IT teams using our products and ensure that incidents are resolved quickly. We gather system performance data to predict trends, combat potential issues, and help our customers make informed decisions when planning the development and modernisation of their IT infrastructure.

Drawing on our 25+ years’ of experience in supporting business critical systems 24 hours a day, 7 days a week, we offer our customers comprehensive support and maintenance services. The experience and knowledge we have gained enable us to collaborate with Tier-1/2 companies operating nationwide networks of branch offices across multiple time zones.

What We Offer:

We directly consult with our customers’ IT teams on how to operate Peter-Service’s products to ensure that they can effectively:

  • Manage incidences, identify and resolve root causes 
  • Maintain systems to improve their stability
  • Configure systems to meet changing business needs

Or do part of that activities by ourselves.

And we guarantee:

  • Fix errors and submit patches within agreed time frames
  • Release new versions of our products offering new functionalities developed as per our product roadmaps

Our Advantages:

  • Highly-qualified professionals
  • An extensive product and project knowledge base  a broad range of tools
  • Continuous skills assessment and development
  • Proven methodology based on ITIL
  • Guaranteed quality with transparent SLA