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PETER-SERVICE RMS is designed to automate the whole range of business processes related to overdue receivables, from debt prevention to its enforced recovery and write-off. The system is tailored for mobile, fixed and long-distance telecommunication operators having multiple branches within their companies’ structure. PETER-SERVICE RMS can be integrated with the PETER-SERVICE BIS Billing and Information System as well as with billing systems of other vendors.
- Support for pre-trial operations, such as various non-legal debt collection measures and stimulation sanctions. There are special debt management plans worked out to regulate the pre-trial operations. For every debtor, one or several debt management plans can be created either automatically or manually, and each of these plans refers to a certain part of a debtor’s overdue receivables. Rules for automatic creation of debt management plans are defined by masks which set the customer database segmentation criteria. Any sanctions can be applied automatically or manually, depending on the settings;
- Operations with accumulated receivables of several twin customers (debtor counterparts);
- Independent recovery of balance and out-of-balance (penalties, losses) debts;
- Effective debt recovery mechanisms implemented by special-purpose adapters for asynchronous data exchange with external systems (e.g. systems of voice notification, delivery, printing, service management, etc.). There can be also new adapters developed and used by the customers, their potential number being unlimited;
- Web interface for implementation of debt recovery sanctions in the manual mode, for identification of debited customers, for viewing the history of sanctions applied to debtors and for assignment of debtors to particular credit managers (employees of the credit department) who are to deal with the debited customers;
- Support for business processes related to accounts receivable collection enforcement. With the help of the system, one can generate and maintain lawsuit document packages and also perform such operations as changing cases’ profiles, transferring cases (and the respective documents), managing legal expenses, replacing a defendant, registering events and clustering cases to be processed in groups. The system also provides a Web interface for maintaining lawsuits, compiling their lists and storing all the relevant documentation for each case;
- Preparation of data for a write-off of accounts receivable; a write-off of uncollectible debts; a write-off based on the court verdict or for any other reasons; restoration and cancellation of a write-off;
- Analytical reports revealing the customers and services which pose the highest debt risks;
- Instant data exchange with billing systems. The product provides data synchronisation of key customer and subscriber attributes and also of the receivables structure and dynamics and of reasons for payment deferrals, with regard of which the sanctions are applied (all payments are classified as duly ones, deferrals, instalments, etc.);
- A variety of security and access control tools;
- Modular architecture of the system. The user interface is implemented on the basis of Web technologies and can function on the basis of the graphical interface of PETER-SERVICE SBMS.
- Reduction of the operator’s credit risks, minimisation of the bad debt risk, shortening of the period during which payments for credited services are to be made;
- Effective maintenance of lawsuit document packages, assistance in the enforced debt recovery through court, quicker settlement of claims;
- Lower expenses on pre-trial and trial recovery of the overdue accounts receivable;
- Distribution of the debt recovery functions among the operator’s employees and partners, which helps to facilitate the debt recovery process and adjust it to various customer categories.
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