Peter-Service, the leading Russian developer of billing and CRM solutions for large telecom operators, has successfully certified its software product PETER-SERVICE IVR, an interactive voice response system that provides the automation of customer service processes.

The received certificate confirms that PETER-SERVICE IVR is fully compliant to all the established requirements and guarantees its compatibility with the certified equipment of mobile and fixed operators. PETER-SERVICE IVR upholds functions of ISDN, SS7, along with the possibility to translate the voice information through datacom networks with IP protocol.

The main purpose of PETER-SERVICE IVR is full-scale maintenance of interactive services for subscribers and wide possibilities for implementing additional services. The product provides a voice interface for the subscriber self-service center PETER-SERVICE SCC or directly for the telecom operator’s information resources by means of editable voice menus system. Thus the subscriber can promptly receive the information he is interested in, check the payment operations and manage his account in the billing system without calling the Customer Service department. PETER-SERVICE IVR is noted for its flexible set-up of interface, ranging, multi-platformity, fault-tolerance and wide opportunities for integration with the software products of other developers.