services

Managed Services
We offer Managed Services centered around our own products that ensure end-to-end management and continuous running of a CSP’s operations.

We offer Managed Services centered around our own products that ensure end-to-end management and continuous running of a CSP’s operations.

In today’s rapidly changing and increasingly demanding environment, Communication Service Providers (CSPs) must provide subscribers with a constantly growing and increasingly diverse set of content and services both quickly and seamlessly, while improving the quality of the customer’s experience. The only way to perform this action is to create multiple partnerships with third parties specialising in non-core business processes such as IT support of applications, shifting focus for these processes from creating outputs for internal clients to providing a result with a definite business value for external clients (subscribers). This practice of outsourcing to a strategic partner is known as “Managed Services”. It refers to managing customers’ technology environments on an ongoing basis through standardised offerings designed to deliver on standard or agreed-upon target SLAs. Managed Services are typically offered to cover business-critical services – functions that are at the heart of a business, such as BSS solutions for CSPs.  

What We Offer:

Peter-Service offers Managed Services centered around its own products that ensure end-to-end management and continuous running of a CSP’s operations. This line of business continues to evolve driven by our customers’ constantly changing requirements, global market trends and international standards. Peter-Service’s Managed Services practice is based on the ITIL v3 framework. Petеr-Service’s MS involves the following processes, each with its own set of KPIs and guaranteed SLAs:

  • Monitoring and Event management
  • Incident and Problem management
  • IT operations control
  • Request fulfillment
  • Release and deployment management
  • Service portfolio management, Service design

In terms of business value, adopting Managed Services leads to faster incident resolution and request fulfillment, minimised impact of incorrect personnel actions, reduced impact of incidents, increased process efficiency, downtime risk mitigation and faster time-to-market for new products.

Our advantages:

  • + 25 years of expertise in the telecom BSS industry
  • A dedicated 280-strong team of highly-qualified professionals for managed services, technical support and maintenance
  • ITIL-based service management and delivery methodology
  • Service quality guaranteed by transparent SLAs
  • Proven track record in Technical Support and Managed Services backed up by excellent references from satisfied clients (MegaFon, Kievstar, Rostelecom, etc.)